Bugs: An Unfortunate Fact Of Life

Bugs: An Unfortunate Fact Of Life

Really, it was a software bug rather easily fixed. It turns out rewriting eight lines of code would have quickly done the trick. Instead, it took a month of recurring errors before stack.io CEO Hany Fahim and his team solved the problem. Maybe it was partly the...
Humans Are The Weakest Link

Humans Are The Weakest Link

stack.io CEO founder Hany Fahim says that people in Internet Ops never forget the first time they deal with a hack.  That’s certainly true for Hany. As a young Systems Administrator, Hany recalls his pulse racing as he dealt with the hack which was, unusually, in...
A Long Dark Night Of File Hunting

A Long Dark Night Of File Hunting

After having his lunch interrupted by an urgent call from a client, stack.io CEO Hany Fahim put on his Sherlock Holmes hat to investigate a missing file full of sensitive data. “Constant change results in one of the most attractive aspects of working behind the scenes...
How a Brazilian WhatsApp ban kept us up at night

How a Brazilian WhatsApp ban kept us up at night

stack.io CEO Hany Fahim jumped online after receiving a message from his pager one evening.  His chatbot assistant showed him the alert. A customer was down. Not too alarming, right? But there were more alerts, all indicating an unexpected surge in traffic. ...
How a leap second caused havoc with the Internet

How a leap second caused havoc with the Internet

stack.io CEO, Hany Fahim, encountered an unexpected puzzle. This puzzle went beyond technical challenges and forced him to think deeply about the ripple effects space and time have on Ops, and the Earth itself.  The missing connection Without warning, on a summer...
Staying the course against DoS attacks and ransom notes

Staying the course against DoS attacks and ransom notes

In a recent podcast episode, stack.io CEO Hany Fahim talks about a series of massive Denial of Service (DoS) attacks that sidelined his clients, included ransom letters, and getting a call from the FBI. The Denial of Service attacks led to a denial of sleep for the...